Solving Operational Problems

If you are experiencing operating difficulties with any product then consult the troubleshooting section of the Operating and User Manual that was supplied with the unit (or see the products' manuals under the Downloads Page).



Returning Faulty Units

Before you return a unit, you will need a 'Returns Number', which you can obtain by emailing (see below), or by telephoning +44 (0) 239 2230 085.


You will need to include the Returns Number when completing a returns form, this can be downloaded from the PDF below.


If possible, ensure that you use original packaging. Units received in a damaged condition are NOT covered by warranty. It is therefore recommended that the sender provides suitable insurance.


Technical Informaion:


Service Information:


fault report.odt
Open Office Writer [17.1 KB]

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